Customer Care Advocate AMS - Oriskany, NY - 10.19.26 - 19378

MetLife Customer Care Advocate AMS - Oriskany, NY - 10.19.26 - 19378 Reposted 9 Hours AgoSaved Hybrid Oriskany, NY, USA 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsProvide end-to-end customer support across phone and digital channels, resolve complex policy, coverage, billing and service inquiries, use AI-guided tools to document and validate interactions, escalate when needed, maintain regulatory-compliant records, and contribute to process improvements and ongoing training.Top Skills: Ai-Assisted Service ToolsAutomated SummarizationCopilotCustomer Relationship Management (Crm) PlatformsGuided Decision WorkflowsKnowledge Bases