Customer Care Advocate AMS - Cary, NC - 10.19.26 - 19377

MetLife Customer Care Advocate AMS - Cary, NC - 10.19.26 - 19377 Reposted 21 Hours AgoSaved Hybrid Cary, NC, USA 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsServe as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered guided workflows and CRM systems, validate AI-generated summaries, document interactions per privacy/regulatory requirements, escalate when needed, and contribute to process improvements. Participate in required training and ongoing skill development.Top Skills: Ai-Assisted Service ToolsCopilotCrm PlatformsKnowledge Bases