Data Engineer

We're hiring on behalf of a Haystack partner!

The Role

• Lead the end-to-end development of a COO data warehouse, encompassing data modeling, pipeline creation, source system integration, and delivery of data products.

• Connect critical data signals across the entire customer journey, including customer portals, self-service interactions, ticketing, ITSM, telephony, CRM, ERP, product telemetry, and incident/release data.

• Establish standardized and reproducible KPI logic for key operational metrics such as NPS, first contact resolution, time to resolution, and MTTR.

• Design and implement user-focused, action-oriented dashboards and reports for support, service delivery, and group IT functions, emphasizing steering and decision-making.

• Build clean and consistent data structures to serve as a foundation for AI, automation solutions, and robust management reporting.

• Leverage LLMs and AI-driven analytics to identify patterns, detect anomalies in support and telemetry data, and enable natural language access to operational datasets.

What You'll Need

• Extensive hands-on experience in data engineering, analytics engineering, or data intelligence, with a focus on scalable data models, ETL/ELT processes, and production-grade data architectures.

• A strong academic background, preferably in computer science, data science, information systems, statistics, or a related field.

• Practical experience with modern data platforms such as Databricks, Snowflake, Azure Synapse, dbt, or similar technologies.

• Proficient BI and data visualization skills, with the capability to independently develop dashboards and analyses using tools like Power BI, Tableau, or Looker.

• A solid understanding of core COO KPIs and the ability to derive clean, consistent, and cross-geography comparable operational metrics from diverse data sources.

• Experience integrating CRM, ERP, ITSM, and ticketing systems, and proficiency in using AI-driven analytics for pattern detection and decision support.

What's On Offer

• Competitive annual salary plus bonus potential.

• Opportunities for professional development via an in-house academy and external training.

• A dynamic and innovative environment focused on transforming healthcare through technology.

• A comprehensive benefits package including health programs and potential for flexible work arrangements.

Apply via Haystack today!