2nd Line Night Shift Engineer

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary

The primary function of the role of Infrastructure Engineer (Nights) is to provide support and manage infrastructure (including patching and maintenance) to clients systems. The individual should be comfortable liaising with Customers over the phone or email, provide technical guidance, perform IT service requests and be responsible for pro-active management of IT infrastructure through effective maintenance and monitoring.

Infrastructure Engineers need to have a strong ability and confidence to work on infrastructure and must have the ability to work unsupervised on various software and networking capabilities.

This person must have the ability to work independently but also as part of a team.

This role will be on a shift pattern of 4 on, 4 off, with working hours 7PM – 7AM.

This is a fully remote position, open to candidates in the UK.

Job Duties

• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
• Respond to client service requests by providing remote support within support agreement targets (SLAs)
• Provide monitoring and maintenance capability to clients, including patching

• A good understanding of IT – particularly servers/infrastructure and networks
• Active Directory
• An understanding of Virtualisation, including Hyper V or VMWare
• Ability to plan, organize and adapt to changing job tasks within own role
• Strong analytical, logical, and troubleshooting skills
• Strong efficiency skills, with the ability to multitask in a fast paced environment

• Strong knowledge of VMWare/HyperV is hugely advantageous
• ConnectWise Automate, ConnectWise Control, ConnectWise Manage
• PRTG and Logic Monitor – Network Monitoring

• At least two years of experience working in an IT support environment at a 2nd Line support level.