Real-Time Analyst
Indexed description
Chewy Real-Time Analyst Reposted 19 Hours AgoSaved Hybrid Richardson, TX, USA Junior JunioreCommerce • Healthtech • Pet • Retail • PharmaceuticalManage real-time contact center operations by monitoring intraday performance, re-forecasting, and executing countermeasures to meet SLAs and occupancy targets. Coordinate staffing adjustments, handle outages and escalations, generate reports and insights, and collaborate with WFM and operations to drive continuous improvement and agent engagement.Top Skills: KronosMicrosoft Office ExcelNicePythonSQLTableauVBAVerint
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