Support Engineer

As a Support Engineer you will:

• Respond to incidents, troubleshoot production issues, and perform root cause analysis; analyze logs and metrics to identify system bottlenecks and failures
• Collaborate with engineering and product teams to improve system reliability and deployment processes
• Monitor application and infrastructure performance using tools such as Prometheus, Grafana
• Support containerized environments using Kubernetes and deliver new platform and application releases
• Receive mentorship as well as additional training (additional courses, trainings or certifications)
• Join a highly collaborative, cross-functional team and work as part of an agile development process on modern development and collaboration platforms (Azure, Microsoft 365, Trello, others)
• Be based in Thessaloniki full-time and work in shifts to support the existing team’s 24/7 operations

Required Skills:

• Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or related fields
• Ability to interpret and analyze resource‑monitoring metrics using observability tools such as Prometheus and Grafana (e.g., CPU/memory utilization, latency, throughput, alert conditions, and service health dashboards)
• Knowledge of source code version management (svn, git)
• Good knowledge of Unix or Linux-type systems
• Fluent in English (written and spoken)

Desired Skills:

• 1-2 years relevant professional experience
• Experience working with ticketing tools like JIRA, Zendesk etc
• Good knowledge of traditional database systems
• Familiarity with Agile software delivery