Customer Success Lead

Clipster helps brands scale organic distribution through creators, with clear tracking, simple execution, and payouts tied to actual views. After running campaigns manually, we built a platform to make the model scalable. Since launching in early 2025, we've grown to 100,000+ creators, paid out $5M+, acquired 140+ clients, and run campaigns for names like Telegram, UFC, Universal Music Group, Elton John, Ed Sheeran, Playboi Carti, and Kendrick Lamar. Our growth has been 100% organic.

The role

We are looking for a senior Client Success leader to take ownership of our entire client base.

Today, client success responsibilities are distributed across the team. You will bring them together, build the function from the ground up, and create a clear system for client health, retention, and expansion.

This is not a traditional account management role. You will be expected to understand what drives client outcomes, identify risks before they become problems, and actively grow revenue across the existing portfolio.

A person in this role is expected to:

• Own the health, retention, and expansion of 140+ clients.

• Build a clear view of each client's journey across onboarding, activation, campaign performance, ongoing usage, and expansion.

• Define the metrics and signals that show which clients are succeeding, which are at risk, and where action is required.

• Establish communication standards, including reporting, check-ins, performance reviews, and escalation processes.

• Partner closely with Campaign Managers to ensure campaigns run smoothly and deliver strong client outcomes.

• Identify and execute upsell, cross-sell, and expansion opportunities across the existing client base.

• Build the playbooks, templates, dashboards, and processes required to make client success scalable.

• Turn client feedback and performance data into actionable insights for Product and Campaign Operations.

• Take full accountability for client retention rather than waiting for problems to be escalated.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or another senior client-facing role.

• Experience owning a meaningful portfolio of clients and being accountable for retention and revenue growth.

• A proven track record of identifying and closing expansion opportunities within existing accounts.

• Strong analytical skills and experience working with dashboards, health scores, usage data, or performance metrics.

• Excellent written and verbal communication skills, including the ability to lead structured calls and deliver difficult messages clearly.

• Experience building Customer Success processes, playbooks, or infrastructure from scratch or near-scratch.

• A proactive, high-ownership approach: you identify what needs attention and act without waiting for instructions.

• Comfortable working remotely and asynchronously in a fast-moving startup environment.

• A commercial mindset that treats Client Success as a revenue function, not a support function.

Nice to have

• Experience at a marketplace, SaaS, AdTech, creator economy, or performance marketing company.

• Experience working with brands, agencies, or marketing teams.

• Familiarity with CRM and Customer Success tools such as HubSpot, Salesforce, or Gainsight.

• Experience building or leading a Client Success function at an early-stage startup.

Why Clipster

• Full ownership: There is no existing CS organization to navigate. You will define how the function operates.

• Immediate impact: Your work will directly affect the retention, expansion, and experience of 120+ clients.

• Low bureaucracy: We move quickly and trust people to make decisions.

Next steps

• Send your application - our recruiter will set up a brief discovery call.

• Complete a practical assignment focused on client health analysis and success strategy.

• Meet our COO.

• Meet our Founder and CEO.

Originally posted on Himalayas