Customer Support Specialist - Remote (Rochester, NY, US, 14623)

Innovation Starts With You

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

Job Summary

Belden is currently seeking a Customer Service Representative for the Broadband Solutions division. The position will be responsible for supporting Belden’s customer base, both internal and externally. This is a remote position and reports to the Customer Operations Manager.

You will make a difference in the following ways

• Supporting customer base through the resolution of service questions and answering of customer inquiries as they arise.
• Holding responsibility for overall order management, including but not limited to processing orders, generating quotations, monitoring vendor management inventory, answering phones, tracking shipments, researching order issues, and processing RMA claims.

• Identifying opportunities to improve processes and customer relations.
• Performing accurate data entry of orders and customer information.
• Utilizing the corporate ERP System (NetSuite) as it pertains to customer service operations.

What you bring

• Education& Experience – Associate’s degree in business or similar field. Bachelor’s degree preferred with three (3) or more years of customer service experience. Prior experience in a manufacturing environment in a plus. Vendor Management Programs experience preferred.
• Knowledge & Skills – ERP System experience, NetSuite preferred. CRM experience, Salesforce preferred.
• Knowledge & Skills - Computer skills including word processing, spreadsheet and presentation software.
• Knowledge &Skills - Interpersonal and communication skills, both oral and written, with the ability to work effectively with a wide range of individuals in a diverse community.
• We Reach for Greatness - Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a fast-paced environment while upholding quality standards.

Applicants can expect a base compensation range of $63,000-$85,000 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location.

Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!

Let’s Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Originally posted on Himalayas