Specialist, Account Management

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Act as the main contact person for our top vendors, identify and troubleshoot problem areas and build a strong loyalty between foodpanda and the restaurant owners
• Renegotiate commission / exclusivity with Vendors to support revenue stream
• Coordinate with vendors to get monthly deals and promotions 
• Contact restaurants with high fail rates to reduce the find out the reasons and to see where we can assist vendors to reduce the fail rates
• Collaborate with different departments to improve vendor’s performance and solve problems
• Coordinate and participate in offline events
• Provide operational and administrative support for the business
• Assist City Manager with delegated ad-hoc tasks 

Qualifications

• Bachelor’s degree in Business Administration, or a related field
• At least 2-3 years of account management experience
• Ability to communicate effectively across geographical and cultural boundaries & to navigate in large matrix organizations
• Strong analytical, problem solving, and strategic planning skills
• Ability to manage internal & external stakeholders efficiently
• Excellent verbal and written communication skills in English and competent presentation skills