SUPERVISORY IT SPECIALIST (NETWORK/CUSTSPT)

Summary

You will serve as a SUPERVISORY IT SPECIALIST (NETWORK/CUSTSPT) in the LOCAL NETWORK SUPPORT CENTER of NCTSFE DET IWAKUNI JAPAN, This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. ***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.***

Duties

• You will provide advice and assistance to customers; direct the troubleshooting and resolution of complex problems; and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical mission activities.V
• You will support the Theater Network Operations and Security Center in the development and maintenance of a comprehensive database of technical queries and corresponding resolutions in Remedy.
• You will oversee and direct the local/intra-base network operations, asset management, information assurance and field services for the organization.
• You will direct the configuration of local enterprise switches, and routers; monitoring of networks performance; performance of network diagnostics; analysis of network traffic patterns; installation of network software fixes and upgrades, etc.
• You will plan, prioritize, and schedule subordinates work including the delegation of work to subordinate supervisors; assign work based on priorities, difficulty of work to be performed, and subordinate capabilities, etc.
• You will develop subordinate performance standards and; exercises leave authority; evaluate subordinate performance; and advise and counsel on work and administrative matters; makes decisions on work problems presented by personnel, etc.
• You will review the ONE-NET enterprise to assess overall compliance with IT plans and policies and alignment with mission requirements.

Qualifications

Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: plan, design, develop, acquire document, test, implement, integrate, maintain, or modify systems for solving problems or accomplishing work processed by using IT systems such as computers, serves, routers, etc. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: assist customers in installing applications, troubleshoots post-installation problems, and coordinates the technical support of deployed applications. 3. Oral Communication -Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT related experience demonstrating this competency include: prepare and deliver presentations to management on audit findings. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT related experience demonstrating this competency include: analyze cost effectiveness, identify and interpret relevant information including industry standards and practices user requirements, develop alternative approaches to addressing issues and recommend solution. In addition to my experience demonstrating the four competencies above, your resume must demonstrate at least one year of qualifying experience. Qualifying experience must demonstrate the following: Possess qualifying experience directly related to the position and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Experience with Personnel Management, Customer Service, Network Management, Project Management, Information Assurance, Process Improvement, Budget Planning and Execution, and holding a current certification or degree to qualify as CSWF 752 Cyber Policy and Strategy Planner at the Intermediate-level. Additional certification or educational experience in the IT field such as an undergraduate or graduate degrees in tech or management from an accredited university or certifications, such as Certified Authorization Professional, CompTIA Security+. Certified Chief Information Security Officer (CCISO), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), CompTIA Advanced Security Practitioner (CASP+), GIAC Security Leadership Certification, Lean Six Sigma, and Project Management Professional are favorably viewed. Experience working with DoW networks and military personnel highly recommended. This position is within the Work Category Supervision & Management at Work Level III, Series and Grade GG-13. Additional qualification information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

Education

Additional Information Continued: Initial consideration for this announcement is limited to the number of applications listed at the top of this announcement. All applications received on the day the application limit is reached will be accepted and processed. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. The Cyber Interagency Transfer Authority (CITA) permits movement of CES employees appointed under Section 1599f of Title 10 U.S.C. and excepted service employees appointed under Schedule A, Section 213.3106(b)(11) of Title 5 CFR, into cyber workforce positions in the competitive service and movement of competitive service employees into DoD Cyber Workforce positions within the Military Departments and Defense Agencies. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability to successfully pass; or refusal to conduct the test may result in: 1) the tentative or final job offer being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Evaluations

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: PARTNERING, ACCOUNTABILITY, MANAGING HUMAN RESOURCES, INFORMATION RESOURCES MANAGEMENT, INFORMATION TECHNOLOGY CUSTOMER SERVICE, INFORMATION TECHNOLOGY POLICY AND PLANNING This recruitment will utilize the following technical assessment tools: USA Hire, Structured Interview. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All qualifications requirements must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

How to apply

Click the Apply Online button to create an account or log in to your existing USAJOBS account. To apply for this position, you must provide a complete Application Package which includes: 1. Complete resume with relevant experience, job title, duties and accomplishments. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name and address, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g., GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. 2. Supporting documentation. Failure to submit a complete application package will result in an ineligible rating and loss of consideration. Your complete application must be received by 11:59 pm Eastern Standard Time (EST) on 08/03/2026. Applications received after 08/03/2026 may result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed. You can opt-in to make your resume available to agency hiring managers with similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers with similar positions may offer relocation expense reimbursement and/or recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. For additional information on viewing your application status, click https://help.usajobs.gov/how-to/application/status. You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement. It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.

What to expect next

When the application process is complete, your complete application will be reviewed to determine if you meet the hiring eligibility and qualification requirements for which you requested consideration. You will be rated based on the information provided in your resume and technical assessment(s), along with your supporting documentation to determine your level of knowledge, skill, and ability related to the job requirements. Generally, only best qualified candidates will be referred to the hiring manager. Sometimes well qualified and minimally qualified candidates are referred. Occasionally, candidates eligible for priority consideration are referred, and no other candidates are referred. The hiring manager may choose to conduct interviews. You will be notified of our rating and referral decision. If you are referred, you will be notified when a hiring decision is made. NOTE: If you have any questions or need assistance, please email the DON Employment Information Center at https://forms.osi.apps.mil/r/u5hx6E20Dz?origin=lprLink

Required documents

You are required to provide documentation that supports the eligibility and qualification claims made in your resume. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional. A complete resume is required. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package. Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume regarding education or degrees MUST be supported by official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified. Claims for approved "grandfather" clauses must be fully supported with documentation. Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). DoD Components with CES positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. Examples of these documents include: a DD-214 (Member-4 copy); a Statement of Service (if you are currently active duty) from your unit which states the date you entered on active duty, the date you are separating, character of service, and the campaign medals you have received. Veterans with a service-connected disability rating must submit an official written document from the Department of Veterans Affairs certifying your compensable service-connected disability rating with overall percentage clearly shown. Application documents, including supplemental ones, may be shared outside the Human Resources Office. Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates). You may redact this information before submitting; however, if selected, you must provide unredacted originals.

Other information

Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. This position is covered by the Department of Defense Priority Placement and Alternate Placement Programs. This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. Pay retention may be granted when certain conditions are met. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. In accordance with DoDI 1400.25, Volume 3005, Section 3.15, all employees newly appointed to a CES position will serve a 3-year probationary period. Permanent and term employees currently serving in a probationary period in the competitive service or a probationary or trial period in the excepted service will complete the period as prescribed in their original conditions of employment in the new CES position if they transfer without a break in service or are promoted, demoted, or reassigned to a CES position. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Tour of duty will be 36 months. To learn more about the living and working conditions at this military installation and additional Foreign Overseas information, go to: https://www.secnav.navy.mil/donhr/Overseas/Pages/default.aspx Priority consideration will be given to military spouse preference and family member preference eligibles living in the commute area of the duty location for this position. Commute area is defined as the geographic area surrounding the duty location in which people can reasonably be expected to travel back and forth. Military Spouse and Family Members may apply 30 days before their anticipated arrival date. However, they will not receive preference until arrival at the foreign location. Additional documentation may be required prior to granting preference. Military spouses and family members who are appointed may not extend longer than 2 months following the transfer of the sponsor from the commuting area of the foreign duty station; 2 months beyond the separation of the appointee's sponsor, or any time beyond the time employee ceases to be a family member.