IT Help Desk Specialist

GRAIL IT Help Desk Specialist 7 Hours AgoSaved Hybrid Durham, NC, USA 31-37 Hourly Mid level 31-37 Hourly Mid levelArtificial Intelligence • Big Data • Healthtech • Machine Learning • Software • BiotechProvide onsite Mac-first end-user technical support including hardware, software, identity, networking, and collaboration tools. Troubleshoot devices and connectivity, perform device imaging and lifecycle management with Jamf, provision accounts via Okta/MFA, maintain IT asset records, escalate complex incidents, support conference-room AV, create documentation, and participate in deployments and process improvements.Top Skills: ChromeosDnsGlobalprotectGoogle WorkspaceJAMFJIRAmacOSMfaMicrosoft 365Microsoft TeamsOktaPrisma VpnServicenowSharepointSlackTcp/IpWi-FiZendeskZoomZoom Rooms