Comcast
Builtin · Indexed 2026-07-26
Manager, Customer Service Communications - Account Management and Billing
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Indexed description
Comcast Manager, Customer Service Communications - Account Management and Billing 7 Hours AgoSaved Hybrid Philadelphia, PA, USA Senior level Senior levelDigital Media • Information Technology • News + EntertainmentLead strategy and execution of customer communications across billing, payment, and collections. Develop roadmaps, align cross-functional stakeholders, monitor performance and customer feedback, and use data to improve engagement, reduce involuntary churn, and enhance NPS and brand trust. Partner with product, digital, legal, PR, and operations to ensure consistent, customer-centric messaging across channels.
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