Salesforce Consultant - Remote

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency. Company Details Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence. Requirements - 8+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles - Strong expertise in Salesforce Sales Cloud and Service Cloud - Experience with Marketing Cloud is preferred - Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools - Strong understanding of CRM data governance, architecture, and integrations - Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems - Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams - Experience managing CRM data quality, workflows, and automation - Salesforce Administrator certification is mandatory - Strong stakeholder management and cross-functional collaboration skills - Experience leading or mentoring CRM administrators or analysts - Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field - Experience implementing AI-enabled CRM features (e.g., Einstein, predictive analytics, recommendation engines, automation tools and lightening web components). Responsibilities - Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams - Define CRM roadmap, priorities, and platform strategy aligned with business goals - Lead Salesforce administration, automation, integrations, and platform optimization - Drive CRM data governance, quality standards, and validation processes - Partner with Data and Technology teams for enterprise integrations and AI initiatives - Improve workflows, reporting, dashboards, and business processes within Salesforce - Support lead lifecycle management, customer segmentation, and campaign execution - Enable AI-driven insights, forecasting, personalization, and automation capabilities - Drive user adoption through training, enablement, and change management - Manage Salesforce releases, enhancements, and platform performance - Collaborate with external vendors and internal stakeholders for CRM initiatives Job Details Remote option available; candidates based in Mumbai preferred. Interview Process - Recruiter Screening - Hiring Manager Discussion - Salesforce Functional Round - Stakeholder Round - Final Leadership Discussion Important Note ClanX is a recruitment partner, helping Cole-Parmer India hire a CRM Manager - Salesforce Highlights Own enterprise Salesforce transformation and AI-enabled CRM initiatives in a global, cross-functional environment.

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