Manager, Community Team
Indexed description
Role Overview
As the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy.
What You Will Do
Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment. Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
Why It Might Be a Fit
To succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.
Requirements
- 8 years of overall relevant experience with people management experience is a must
- High School Diploma or equivalent required, applicable degree is a plus, but not necessary
- Minimum 1 year experience working in HighLevel
- 5+ years of Customer Relations or Customer Service experience
Originally posted on Himalayas
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