Corporate Vice President - Manager, Agent Support Operations

New York Life Insurance Company Corporate Vice President - Manager, Agent Support Operations YesterdaySaved Hybrid New York, NY, USA 133K-190K Annually Senior level 133K-190K Annually Senior levelArtificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsLead and modernize the Agent Help Desk, managing day-to-day 24x7 BYOD support, outsourced vendors, workforce planning, and service quality. Drive adoption of cloud contact center technologies (e.g., Amazon Connect), AI-enabled support, self-service, analytics, and continuous operational improvements in partnership with engineering and business teams.Top Skills: Ai-Enabled CapabilitiesAmazon ConnectByodContact LensFive9Genesys CloudIntelligent RoutingKnowledge ManagementNice CxoneOperational AnalyticsSelf-ServiceWorkforce Optimization