Servicer Review Analyst I - Master Servicing

This posting will be open until August 6, 2026. Applications received after this date may not be considered.

As a Servicer Review Analyst, you'll play a crucial role in ensuring our servicing operations meet the highest standards. You'll manage site visitations, conduct desk reviews, and report findings to improve servicing practices. Your expertise in loan servicing, especially in areas of default, financial analysis, and contract requirements will be vital in negotiating with servicers and maintaining compliance with trust agreements.
Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities, 2-3 days a month.
About the Role

• Travel to Primary Servicer sites for evaluations

• Manage project timelines, including preparing and mailing engagement packages

• Conduct extensive customer-facing interviews with senior officers

• Demonstrate extensive knowledge of governing trust agreements

• Write and publish site reports of audit findings within required timeframes

• Author internal operational reports on servicing operations

• Lead conference calls with key management to discuss issues and findings

• Conduct Primary Servicer Desk Reviews by analyzing Annual Servicer Questionnaires

• Perform risk/best practice analysis of servicing functions

• Respond to complex loan-level requests from Primary Servicers

• Approve or deny loan-level requests within servicing agreement parameters

About You
Minimum Qualifications

• 3 years experience in default mortgage loan servicing

• Familiarity with reading and interpreting service level agreements

• Strong analytical, organizational, and project management skills

• Advanced written and verbal communication skills. Ability to lead discussions with key stakeholders and senior officers

• Results-driven leadership to build customer relationships

• Strong decision-making capability

• Ability to work independently

• Detail-oriented

• Problem-solving focus

Preferred Qualifications

• Knowledge of REMICs or Real Estate Mortgage Investment Conduits

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $47,000.00-$86,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.