Bilingual Customer Care Specialist II (Manheim)

Cox Enterprises Bilingual Customer Care Specialist II (Manheim) 20 Hours AgoSaved Hybrid Dallas, TX, USA 18-27 Hourly Mid level 18-27 Hourly Mid levelArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvide Tier 1 bilingual (English-Spanish) customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate with internal teams, and maintain positive customer relationships in a metric-driven contact center.Top Skills: Company SoftwareEmailInternetSecurity ToolsTicketing Systems