Operations Coordinator

Requerimientos del cargo

Bilingual, fluent written and spoken English and Spanish — professional, neutral tone in both.

Strong service/hospitality orientation — prior customer-facing or coordination experience (property management experience a plus, not required).

Track record of following through without needing repeated reminders — this role explicitly requires proactive confirmation, not just task completion.

Projects

Mission City Property Management is hiring an Operations Coordinator to execute the day-to-day resident, owner, and vendor workflows that keep a ~100-door portfolio running. This is a process-execution role, not a generalist catch-all: every responsibility is tied to a documented SOP and a system of record. The Coordinator owns getting tasks done and confirmed, escalating judgment calls and exceptions to the Director of Operations. This role is being built intentionally around the workflow, with disciplined execution against defined processes, consistent confirmation of completed work, and structured training as part of onboarding

Funciones del cargo

Resident & Owner Communication: Respond to tenant and owner emails/Slack messages within the same business day, following existing templates and escalation paths. Keep every communication thread consolidated. Confirm completion of every assigned task in writing the same day it's done; flag anything that will slip, with a new ETA.

Maintenance Coordination: Monitor Latchel and Vendoroo work order queues daily; follow up on stalled tickets. Assign vendors to work orders that come in without one, and keep vendor contact and W-9/COI records current in Rentvine. Collect and log vendor quotes and route larger jobs for approval.

Leasing Support: Keep RentEngine's Command Center and the rental tracking sheet current. Update the weekly scoreboard (leads, showings, days listed, lease-to-list price %, application processing time) — due every week, no exceptions.

Administrative & Systems: Maintain accurate records in Rentvine and Aptly — leases, documents, and files shared at the correct level to avoid cross-exposure. Follow documented SOPs for onboarding, move-ins/move-outs, and vendor setup. Escalate anything outside defined process to the Director of Operations.

Systems & Training: You'll be trained on our full tool stack — Rentvine, Aptly, RentEngine, and Notion — as part of onboarding. No prior property management software experience is required or assumed.

Condiciones

Compensation is paid monthly — the range above is set at the top for this type of role, with a clear path to more scope over time.

You'll be trained on our full tool stack (Rentvine, Aptly, RentEngine, Notion) as part of onboarding — no prior property management software experience required.

Opcionales

Comfortable in a fast-moving tech stack; picks up new tools quickly.

Open to being shadowed and to shadowing others as part of training and cross-coverage.