Account Growth Specialist (Remote, United States)

Remote

Account Growth Specialist

Purpose of role:

The Account Growth Specialist is responsible for driving new revenue growth within smaller and emerging accounts through proactive outbound selling and opportunity creation. This role works in close partnership with the Account Growth Leader, Regional Directors, and field sales teams to execute coordinated sales strategies that expand share of wallet, accelerate pipeline, and achieve or exceed assigned revenue targets.

Responsibilities:

• Develop and maintain relationships: Build and strengthen relationships with new and low share-of-wallet customers within the assigned territory.
• Growth opportunity identification: Analyze customer and territory data to identify drivers of low engagement such as captive relationships, pricing concerns, or limited product knowledge.
• New opportunity hunting: Identify, prioritize, and pursue new business opportunities through outbound prospecting, referrals, online research, and B2B leads.
• Revenue growth strategy: Develop and execute tailored strategies to increase product adoption, share of wallet, and incremental revenue.
• Customer education: Educate hearing care professionals on Phonak’s product portfolio, solutions, and overall value proposition.
• Objection handling: Address customer objections related to pricing, product knowledge, and competitive positioning to drive conversion.
• Customer communication: Manage ongoing customer interactions including follow-ups, virtual appointments, and proactive outreach.
• New account onboarding: Onboard new accounts to ensure a seamless transition and strong early-stage partnership.
• Early account development: Support new accounts during initial stages by providing training, education, and structured guidance to drive early adoption.
• Customer continuity: Maintain customer satisfaction and service levels during territory transitions or role coverage periods.
• Cross-functional collaboration: Partner with Account Managers, Regional Directors, Inside Sales Managers, Marketing, Trainers, and internal teams to support pricing strategies, conversions, and retention planning.

More about you:

• Bachelor’s Degree or equivalent experience.

• Minimum of 3+ years in Inside and/or Outside Sales, or Medical Device sales, preferably in the Hearing Healthcare industry.

• Strong analytical, problem-solving, and data interpretation skills.

• Excellent written and interpersonal communication skills.

• Must be good at building and maintaining relationshipsStrong time management, organizational, and prioritization skills, with the ability and commitment to follow u

• Must be good at building and maintaining relationships

• Self-starter with curiosity and accountability to drive measurable results.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected] Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: 60K to $73K . This role is also commission eligible. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Originally posted on Himalayas