Pharmacy Liaison Coordinator

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverseexpertiseinpharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success.We’recontinuously integrating advanced and emerging technologies to streamline patient onboarding,qualificationand adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapiestopatients who need them—faster.

What this position contributes to Cardinal Health

The Pharmacy Liaison Coordinator primarily serves as a liaison between the business, andSpecialtyPharmacystakeholder partners toensure hub patientssent to Specialty Pharmacies successfully access much needed therapy. This roleplays a critical rolein ensuring a seamless transition throughout the patient journey as the hub completesreimbursementservices andtransferthe patient to aSpecialtyPharmacyto complete theirjourney. Thisposition serves as a criticalbridge in ensuring patients get access to therapy in a fast,efficientand streamlined manner.

Responsibilities

• Handle customer escalated cases through investigation and case review.

• Responsible formaintainingan issues log that clearlystatesall encountered issues and steps to resolve the issue.

• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate.

• Answer requests from doctors and/or patientschecking onthe status of the triage.

• Perform other activities related to internal initiatives and/or the manufacturer’s program as assigned.

• Support manufacturer field team members asrequiredon case updates.

• Works internally with team membersregardingpatients’ cases.

• Ability toidentify, document, andsubmitAdverse Events during customer contact or via received documentation.

• Serving as Single Point of Contact for Cardinal Health Sonexus™ Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies.

• Responsible for handling escalated cases and reporting to field-based representatives as needed.

• Responsible for running all reportsrelativeto Cardinal Health Sonexus™ Access and Patient Support and program dispenses, addressing any issues or errors discovered

• Responsible for ensuring accounts are updated andaccurate,submittingIT escalations ifrequired.

• Support the hub team with work overflow and reimbursement support when necessary.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred

• 3-6 years of experience, preferred

• Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plansispreferred.

• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.

• Excellent observation skills to easilyidentifytrends and problems while providing solutions.

• Superior written& verbalcommunication skills.

• Experience in phone-based customer servicepreferred.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.

• In-depth knowledge in technical or specialtyarea.

• Applies advanced skills to resolve complex problems independently

• Maymodifyprocessto resolve situations.

• Works independently within establishedprocedures;may receive general guidance on new assignments.

• May provide general guidance or technical assistance to less experienced team members.

Training And Work Schedules: Your new hire training will take place8:00am-5:00pmCST,mandatory attendance isrequired.

This position is full-time (40 hours/week).  Employeesare required tohave flexibility toworkany of our shift schedules during our normal businesshours ofMonday-Friday, 7:00 AM - 8:00 PM CST.

Remote Details:

You will workremotely,full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer,technologyand equipment needed to successfully perform your job. You willbe responsible forproviding high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range:$21.40 per hour - $30.60 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day withmyFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application windowanticipatedto close: 07/28/2026*if interested in opportunity, pleasesubmitapplication as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health isdeterminedby multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Originally posted on Himalayas