Digital Commerce Resolution Specialist (Afternoon hours)

Job Title

Digital Commerce Resolution Specialist (Afternoon hours)

Location(s)

Poland - Remote (Home Based)

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

As a key player on the Global eCommerce Team, the digital transaction analyst ensures that Revvity’s largest B2B clients receive shipments on or before promise date by overseeing electronic transactions between Revvity and the client system.

Key responsibilities:

• Meticuluously follow SOPs to ensure that orders are processed & shipped the same day

• Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.

• Create and leverage cases when communicating with customers

• Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders

• Solve for immediate customer needs including complaints, issues, tasks, requests, or updates

• Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively

• Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process

• Act as the customer facing “case owner” when the customer has reported a problem

Required qualifications:

• SAP (Order Entry, Customer Master, Deals, invoice output settings)

• Troubleshooting cXML or EDI orders

• Addressing IDOC failures

• Troubleshooting electronic invoices

• Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)

• SFDC case management

• Meticulous attention to detail

• Excellent time management

• Relentless commitment to deadlines

• Excellent written and verbal communication skills

What We Offer

• Private healthcare, including dental care, through Lux Med

• Life and long-term disability insurance through Generali

• MultiSport card and a broad range of social benefits

• Christmas vouchers and subsidies for vacations and childcare

• Option to borrow office equipment for your home workspace

• Tuition reimbursement

• Employee referral program

• Internal career development opportunities across multiple business areas

• Modern office facilities, including parking

• Bike subsidy

• CSR and sports initiatives

• Relaxation, gaming, and nursery rooms

• Up to 4 additional vacation days

Originally posted on Himalayas