German Customer Specialist in Greece | Work From Home

Do you enjoy helping others and delivering excellent customer experiences?

Join a diverse, multicultural team in Greece, where you’ll support customers from around the world by providing dependable solutions, clear guidance, and a seamless support journey.

Role Overview:

As a Customer Specialist, you will act as the primary point of contact for customers across various communication channels. Your responsibilities will include addressing inquiries, resolving issues effectively, and ensuring every customer feels supported, informed, and valued throughout their experience.

Key Responsibilities:

• Manage customer inquiries via phone, email, and chat
• Support customers with questions related to accounts, services, and product features
• Offer clear explanations and step-by-step assistance when required
• Resolve issues with empathy, professionalism, and a solution-oriented mindset
• Accurately record customer interactions and outcomes in internal systems
• Recognize complex or sensitive cases and escalate them appropriately
• Work closely with internal teams to deliver consistent and high-quality customer support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Remote Work: Enjoy the flexibility of working from home

Ready to take on this exciting opportunity? Apply today, and let’s connect!