Tax Operations Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About the role

The Payroll Operations Manager, Tax Payments will lead two complementary tax operations functions. The first is the Tax Operations payments team, responsible for the daily collection and payment of customer payroll taxes. Secondly, this individual will oversee the Tax Health Check program, which deploys specialists to proactively assist customers in provisioning their tax deliverables — including Third Party Administrator linking and Tax ID registration — to resolve tax filing or payment blockers for customers.

The ideal candidate is a people-first leader who excels at building high-performing teams, establishing rigorous quality control, and driving continuous process improvement across multiple operational workstreams. This role is critical to ensuring Toast customers experience accurate, timely tax payments while measurably increasing the number of customers saved from compliance issues through proactive intervention.

A day in the life (Responsibilities)

• Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement.
• Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles.
• Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput.
• Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences.
• Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience.
• Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed.
• Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.

What you'll need to thrive (Requirements)

• 7+ years of professional experience, including 4+ years of payroll tax experience
• 2+ years of people management or team leadership experience
• Demonstrated ability to build, document, and execute standardized operational processes
• Experience designing or operating quality control programs within a tax, payroll, or financial operations environment
• Track record of driving measurable process improvement outcomes
• Strong communication, interpersonal, and analytical skills with the ability to operate across all levels of the organization
• Solution-oriented with proven ability to manage multiple priorities in a high-paced, fluid environment
• Proficient in Microsoft Excel

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with payroll tax customer onboarding, provisioning, or TPA linking workflows
• FPC or CPP Certification
• Payroll Service Provider experience
• Experience with MasterTax

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A$116,000—$186,000 USDZone B$101,000—$162,000 USDZone C$91,000—$146,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.