Medical Virtual Assistant

This is a remote position. Key Responsibilities: Patient Intake & Triage - Manage inbound patient referrals through BrightTree and partner systems - Accurately enter and verify demographic and insurance information - Apply clinical triage protocols based on CPAP/CCM compliance metrics - Assign patients to appropriate clinical personnel based on decision trees Medical Data & System Management - Reconcile patient information between EMR systems and internal platforms - Upload daily compliance reports and maintain accurate logs - Ensure HIPAA-compliant data handling and documentation Reporting & Documentation - Maintain clear, structured, and real-time documentation of all transactions - Contribute to internal SOPs and process documentation (Playbook) - Provide support in developing efficient workflows and compliance tracking Operational Workflow Execution - Process 50–80 patient referrals per day, ensuring speed and accuracy - Manage tasks across multiple systems and tools - Communicate effectively with internal teams for issue resolution or clarification Required Qualifications: - 2+ years experience as a Medical Virtual Assistant or in a clinical admin role - Strong command of Microsoft Excel and Google Sheets - Experience with high-volume data entry and triage workflows - Excellent written English and attention to detail - Highly organized and capable of self-management in a remote setting Requirements Preferred Qualifications: - Experience in sleep therapy, CPAP/DME workflows - Background in medical office or clinical operations (non-licensed acceptable) - Exposure to insurance verification and intake tools - Experience using CRMs or medical workflow platforms - Familiarity with EMR systems (e.g., BrightTree or similar platforms) ​ Key Competencies: - Exceptional attention to detail and data accuracy - Proficient in Microsoft Excel and capable of generating and interpreting reports - Strong organizational and multitasking skills to manage high-volume workflows - Fast learner with excellent tech adaptability across multiple platforms and systems - Independent and process-driven work ethic, with a strong sense of accountability - Comfortable working remotely with minimal supervision in a collaborative team environment ​ Benefits Employee Benefits- Health and Wellness: Comprehensive HMO coverage for you and your dependents. - Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future. - Financial Flexibility: Virtual Credit Card for added convenience and purchasing power. - Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time. - Government Benefits: Full support for required government benefits. Supplemental Pay Types - 13th Month Salary: A festive bonus to celebrate the year’s hard work. - Overtime Pay: Compensation for your extra effort and time. - Night Differential: Additional pay for working late hours or shifts. - Incentives: Performance-based incentives to reward your contributions and achievements

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