Senior Service Desk Technician, Executive Support

Applied Systems Senior Service Desk Technician, Executive Support Reposted 12 Hours AgoSaved Hybrid Chicago, IL, USA 60K-85K Annually Senior level 60K-85K Annually Senior levelCloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data AnalyticsServe as the technical lead for the Service Desk, resolving complex L2 incidents, mentoring junior technicians, driving problem management and process improvements, managing the knowledge base, analyzing ticket trends and reporting, coordinating with L2/L3 teams, performing on-call rotations, and providing dedicated onsite executive IT support and vendor coordination for the Chicago office.Top Skills: Active DirectoryAzure AdGpoIntuneItsmKandjimacOSMicrosoft 365Windows