Digital Experience Analyst

First Entertainment Credit Union Digital Experience Analyst 5 Days AgoSaved Easy Apply Hybrid Hollywood, Los Angeles, CA, USA Easy Apply 35-45 Hourly Senior level 35-45 Hourly Senior levelFintech • Financial ServicesOwn digital help desk operations, troubleshoot and resolve tier-3 member-facing issues, support releases with QA validation, monitor system performance and App Store feedback, track member impact metrics, and drive iterative improvements across digital channels and products while collaborating with cross-functional stakeholders.Top Skills: AgileAndroidApp StoreDigital Banking PlatformsFintechHelpdesk TicketingiOSMS OfficeQa AutomationQuality AssuranceSaaSScrum