Call Center Agent (Canada)

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.2. Identify the needs of the client and find a solution to them.3. Answering inbound calls, converting them to leads, and later to towing jobs.WORK CONDITION1. Full Time Remote2. Pacific Time Zone3. Weekly Payout4. Salary ($ 12.00 USD/hr + bonus/incentives)5. Shift-based — in a Call Center that works 24/7.

Requirements

1.Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8//Aircall’s VoIP Speed Test | Aircall//VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3.Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4.Internet Backup(Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is aMUST.

Originally posted on Himalayas