French Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD is delighted to offer an excellent opportunity for a French Speaking Customer Service Agent to work in Bulgaria with paid relocation support. In this role, you will be the primary point of contact for French-speaking customers, delivering outstanding service and support to enhance client satisfaction.

Responsibilities

• Provide high-quality customer service to French-speaking clients via phone, email, and chat
• Assist with inquiries related to products, services, and account management, ensuring timely and effective resolutions
• Handle complaints professionally, aiming to achieve high levels of customer satisfaction
• Document all interactions accurately in the CRM system to maintain comprehensive customer records
• Collaborate with internal teams to resolve complex issues and improve service delivery
• Stay updated on company policies, product changes, and industry trends to provide accurate information

Requirements

• Fluency in French (both written and spoken); proficiency in English is a plus
• Previous experience in customer service roles, preferably with international clients
• Strong communication skills with a customer-focused approach
• Ability to manage difficult situations calmly and efficiently
• Familiarity with CRM systems and general computer literacy
• Self-motivated, adaptable, and capable of working independently in a professional setting
• Willingness to relocate to Bulgaria with paid relocation assistance

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..