Senior Customer Learning Experience Consultant

Job Description

If you enjoy working at the intersection of learning, technology, and customer experience, this role is for you.

Help shape the future of customer learning at NIQ.
NIQ is transforming how customers learn, adopt, and get value from our data, products, and platforms. In this role, you’ll help design, build, and scale digital learning experiences that support NIQ’s large, global FMCG and T&D clients as they move from onboarding to confident product adoption.

Work on visible, strategic initiatives.
You’ll contribute to global, leadership-visible client learning initiatives, including the implementation of a new Learning Experience Platform. From configuring and optimizing AI-enabled learning systems to translating business needs into intuitive learning journeys, you’ll play a hands-on role in building a modern, global learning ecosystem. Collaborating across Product, AI, Technology, UX, and content teams, your work will directly support strategic initiatives that bring NIQ’s innovative client learning solutions to life at a global scale.

Grow future-ready skills.
If you’re someone who enjoys getting into the details, experimenting with new tools, and turning ideas into practical solutions, this role offers the opportunity to build hands-on experience with AI applications, automation, learning platforms, UX, content discoverability, and scalable learning operations. You bring a strong foundation in learning design, comfort with platforms such as LXPs, LMSs, CMSs, and SCORM-based authoring tools, and a passion for using data-informed insights to make learning simpler, smarter, and more scalable.

Responsibilities

Learning Technology Innovation & Platform Operations

Technical execution, optimization, and scalability of NIQ’s learning ecosystem.

• Support design, implementation, configuration, testing, and launch of a new Learning Experience Platform (LXP).
• Design and optimize digital learning experiences through effective content structure and organization.
• Partner with external vendors and NIQ technology, platform, & UX teams to implement integrations, platform enhancements, and escalate technical troubleshooting.
• Partner with NIQ AI teams to leverage AI, automation, and emerging technologies to streamline content strategy & creation, governance processes, content personalization, and maintenance workflows
• Contribute to ongoing platform administration, including content governance, setup, publishing, QA tasks in the LXP and related systems to ensure quality and consistency.
• Contribute to support issue resolution, by troubleshooting SCORM/xAPI, learner access, and tracking issues to maintain a reliable learning experience. 

Maintain process documentation and use learner insights and performance data to continuously optimize learning platforms and global learning delivery.

Additional Information

• Bachelor’s degree (or equivalent experience) in Learning Technology, UX/Human-Centered Design, Multimedia Design, Computer Science, Instructional Design, or a related field
• 3-6+ years of experience in learning, customer education, enablement, or learning technology within a global SaaS or technology-driven organization
• 3+ years experience administering or configuring learning platforms (LMSs/LXPs)
• Fluency in written and spoken English, with the ability to communicate technical and learning concepts to diverse stakeholders
• Experience managing digital learning content, metadata, and content governance
• Experience translating complex product and technical concepts into scalable learning solutions
• Strong visual design judgment and application of UI/UX best practices, including usability, layout, and information hierarchy
• Experience collaborating across cross-functional teams to deliver high-profile, technology-enabled solutions

Technical Skills

• HTML, CSS
• LMS/LXP platforms (e.g., Workday, Skilljar, Docebo), including SCORM/xAPI troubleshooting and ongoing administration
• Systems integration and technical problem‑solving, including APIs
• Reporting and analytics tools (e.g., PowerBI)

Nice to have:

• JavaScript, jQuery, JSON, Python
• Content Management Tools (e.g., Contentful, FreshDesk)
• UX and prototyping tools (e.g., Figma, Adobe XD, Sketch)
• Digital Adoption Platforms (e.g., WalkMe)
• Experience standing up new learning technologies, from requirements gathering to implementation and testing 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion