Service Delivery Manager

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About this opportunity
Ericsson is seeking a motivated and customer-focused Service Delivery Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. The Service Delivery Manager will play a key role in coordinating deployment activities, managing customer relationships, driving project execution, and ensuring services are delivered safely, on schedule, within budget, and according to quality standards.
Working closely with customers, vendors, field teams, and cross-functional stakeholders, this role requires strong project management, communication, and problem-solving skills in fast-paced and complex environments. Experience supporting data center infrastructure, deployment, implementation, or telecommunications projects is highly valued.
What you will do

• Lead and coordinate the delivery of data center infrastructure projects, ensuring commitments are achieved on time, within budget, and according to quality standards.
• Serve as a key customer-facing contact, maintaining strong relationships and providing regular project and delivery updates.
• Manage project schedules, milestones, budgets, risks, dependencies, and performance metrics while driving proactive issue resolution.
• Coordinate delivery activities across internal teams, vendors, and field resources to support successful project execution.
• Own and drive escalations, ensuring timely resolution and effective stakeholder communication.
• Maintain visibility into project performance through accurate documentation, reporting, and KPI tracking.
• Support resource planning activities and delivery readiness across multiple projects and stakeholders.
• Identify opportunities to improve operational efficiency, delivery quality, and customer satisfaction.
• Foster a collaborative, customer-focused culture while working closely with cross-functional teams.
• Ensure compliance with applicable environmental, health, safety, and quality requirements.

The skills you bring

• Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
• 5-8 years of experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields.
• Experience supporting infrastructure deployments, technology implementations, or data center projects.
• Strong project management skills, including schedule management, budget management, risk management, issue resolution, and stakeholder management.
• Customer-facing experience with strong communication and relationship management skills.
• Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience collaborating with cross-functional teams, vendors, and customers.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
• Excellent written and verbal communication skills.
• Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments is highly preferred.
• PMP or similar project management certification is considered a plus.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United States (US) || Plano
Req ID: 788005