Business Analyst- Warehouse/Inventory Management

Infosys Public Services is seeking a Business Analyst- Warehouse/Inventory Management to join our team.

Position Description (scope of work or brief narrative):
Proficient in the following qualifications:

• Minimum 4 years of relevant Experience
• Knowledge of Warehouse Management and Inventory Management Systems
• Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow)
• Strong facilitation skills to effectively lead discussion across multiple groups
• Effective liaison between business and technical teams
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis.
• Familiarity with Apache Kafka-understanding of message flows, schemas, and how data moves between systems.
• Experience validating API behavior, request/response structures, and integration rules.
• Ability to decompose complex processes into clear business logic, workflows, and testable requirements.
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers.
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions.

Delivery & Process Skills

• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies.
• Hands-on experience with project/work management tools, preferably VersionOne.
• Understanding of IT Service Management (ITSM)-incident, problem, change management (ServiceNow preferred).
• Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects.
• Experience creating process documentation, user guides, SOPs, and support workflows.

Cross-Team Facilitation

• Strong facilitation skills to lead discussions across multiple groups-business, developers, QA, vendors, and architects.
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication.
• Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment.
• Comfortable escalating blockers and driving issues to closure across vendors and internal teams.

Soft Skills

• Clear and concise communication, including the ability to break down complex topics for non-technical audiences.
• Highly organized, with the ability to manage multiple workstreams, priorities, and timelines.
• Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior.
• Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution.
• Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders.

Educational Requirements:

• A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

The estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200
In Washington, DC: $66,100 to $100,200