Manager, Customer Experience Specialist

Justworks Manager, Customer Experience Specialist YesterdaySaved Easy Apply Hybrid New York, NY, USA Easy Apply 109K-136K Annually Mid level 109K-136K Annually Mid levelHR Tech • Payments • Professional Services • SoftwareLead and transform the Customer Experience Specialist function by building a high-performing team, owning operational health, driving product and technical operations, improving knowledge management and self-service, and championing AI/automation to scale processes, reduce repetitive work, and influence product through cross-functional partnerships and metrics.Top Skills: AIAi-Enabled PlatformsAutomationConfluenceCrm PlatformsGongGoogle WorkspaceJIRATalkdeskWorkflow Automation ToolsWrangleZendesk