Product Manager

How You’ll Support Our Mission

ESO is searching for an experienced product manager to take the reins of products used by Hospitals to record a patient's journey and provide life-changing insights into healthcare improvements. As the product manager behind this product line, you will combine technology and design to solve real customer problems in a way that meets the needs of the business. This is achieved by engaging with stakeholders and applying product discovery techniques and evaluating success through leading and lagging indicators.

Our vision is to provide our customers with meaningful information that leads to actionable outcomes, improving community health and safety through the power of data. The ideal candidate has strong product acumen and experience utilizing AI for efficiency gains, as well as the soft skills to coordinate with all functional areas of the organization towards successful product launches.

What You’ll Be Doing – the day to day

You manage the planning and execution throughout the product lifecycle; market analysis, requirements gathering, ideation, decision making, software development, and go-to-market readiness with cross-functional teams. You know how to manage by influence; listening to your partners and guiding towards a common goal.  You consistently assess the value/why behind any action. You enjoy getting firsthand feedback from customers and knowing how your work impacts them directly.

You can expect to:

• Define product vision, strategy, and roadmap for your product portfolio.

• Communicate the product vision by highlighting proposed features and their business value.

• Engage with a variety of stakeholders (Sales, Support, Onboarding, Compliance, Executives) in an ongoing dialogue to understand and manage competing priorities and tradeoffs.

• Gather and refine product requirements from a variety of input streams, from direct customer input through support channels, to steering committees.

• Prioritise initiatives based on a multitude of variables: industry compliances, customer needs, sales drivers, technology changes, etc.

• Own the intake of and triage of customer feedback through Pendo to optimize Net Promoter Scores (NPS) and Product Engagement Scores (PES).

• Work as a product trio with product design and engineering to determine viability, feasibility and desirability.

• Manage releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt.

• Work with system architects to understand architectural work to assist with decision-making and sequencing of the key technological infrastructures to support your product. Create enablement documentation and playbooks to empower internal teams.

• Contribute to retrospectives and evaluate returns on investment.

• Provide direct support and coaching to all levels of management as they help their direct reports.

• Plan and execute the adoption of ESO development methodology (PIs & Sprints, PRDs and BRDs, release notes, product enablement) and tools (Jira, Confluence, Teams, etc) in close collaboration with Engineering leadership.

Who You Are - some of the essential things required to be successful in the role:

• At least 3-5 years of experience in product management.

• Experience in product management at a fast-growing software company.

• Proficient and experienced using AI to optimise your day-to-day job, as well as building AI-first product solutions.

• Strong track record monitoring success via outcomes and metrics.

• Significant experience defining and launching features that meet the needs of both the customers and the business.

• Demonstrated strategic planning and operational execution skills, including process improvement.

• Experience mentoring and developing junior talent and driving product excellence.

Benefits & Perks ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks

About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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