Solutions Architect

As a Solutions Architect at Queue-it, you will act as the technical expert responsible for helping customers successfully implement and optimize our virtual waiting room solution. You’ll play a critical role in onboarding new clients, guiding them through integration, and ensuring they gain maximum value from our technology. Working closely with sales, partners, and internal teams, you will bridge business needs with technical execution. Your contribution will directly impact customer success, product adoption, and growth - especially in the fast-expanding South Korean market. This role reports into the Solutions Architecture function and collaborates cross-functionally across regions.

Your toolkit

Education:

• Relevant Bachelor’s degree or equivalent.

• 5+ years of experience in web application development or architecture
• Experience working with customer implementations, onboarding, or technical consulting

• Proficiency in at least one programming language/framework (JavaScript, .NET, Java, or PHP preferred)
• Strong understanding of web technologies and integration strategies
• Hands-on experience with mobile application architecture
• Knowledge of cloud and serverless computing technologies (e.g., AWS Lambda, Azure Functions)
• Expertise in high-performance website optimization (CDN, caching, load balancing), ideally in eCommerce or ticketing
• Strong troubleshooting and analytical capabilities
• Ability to manage multiple customers and projects simultaneously
• Strong stakeholder management skills across technical and business audiences

• Native Korean and excellent written and verbal English

• AWS Certified Solutions Architect
• Microsoft Certified: Azure Solutions Architect

• Guide and educate customers through technical recommendations during onboarding and ongoing operations
• Run product demonstrations and lead technical onboarding sessions for new customers
• Translate complex business requirements into clear, scalable integration solutions
• Collaborate with customers, external technology partners, and internal teams to ensure successful delivery
• Support the sales team in pre-sales activities, including technical validation and solution design
• Provide post-sales technical support and maintain strong relationships with clients
• Diagnose and resolve issues related to implementation across various web technologies
• Proactively follow up on customers’ ongoing operations to ensure performance and satisfaction
• Handle technical support tickets and provide timely resolutions
• Support customers during GoLive events and high-traffic sales moments to ensure success

You will play a key role in our crucial office and presence in Seoul and work from a co-working space, alongside a handful of highly competent colleagues.

At Queue-it, you’re trusted to work in a way that suits you best, supported by a strength-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global, collaborative environment with colleagues from 40+ nationalities, where diverse perspectives are valued and teamwork across cultures is the norm. We prioritize professional growth, open dialogue, and creating a strong sense of community. Daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building are all part of the experience.

What We’re About

At Queue-it, we help some of the world’s biggest brands like Ticketmaster, Sky Mobile, Hermes and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room technology keeps websites running smoothly during high-traffic events – creating fairer and more reliable online experiences for billions of users.

But we’re more than just software. We’re a global team representing 40+ nationalities across Denmark, the U.S., South Korea, Australia, and Japan. We believe in the power of trust – not only in the digital experiences we protect, but in the culture we build together.

We take a strength-based approach to work, encouraging people to do what they do best and supporting them to thrive. You’ll join a supportive, collaborative environment that values individuality, learning, and connection. And yes – we like to have fun too. From regular social events and celebrations to cultural and learning initiatives, we make time to connect and enjoy the Queue.

We are empowered by trust and strengthened by people.