Technology Solution Center Analyst Lead
Indexed description
PNC Bank Technology Solution Center Analyst Lead 8 Hours AgoSaved Remote or Hybrid USA 41K-69K Annually Mid level 41K-69K Annually Mid levelMachine Learning • Payments • Security • Software • Financial ServicesLead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.Top Skills: Chat Support PlatformsItsm PlatformsNetworking FundamentalsRemote Desktop ToolsServicenowTicketing Systems
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