Account Manager, Uber Eats, SMB, France

About the role

As a Mid Market Account Manager at Uber Eats, you will manage a portfolio of local favourite restaurants in the area and be responsible for its long-term commercial relationships, growth and profitability.

To do so, you will collaborate efficiently and closely with your portfolio of restaurant partners to optimize their operations, foster strong relationships through customized growth recommendations and identify opportunities to upsell additional Uber products.

What you will do

• Manage commercial relationships
• Build strong and long-term commercial relationships with your partners to:
• Articulate and sell the Uber Eats value proposition to help restaurant partners leverage the full suite of Uber products and services to grow their business
• Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention.
• Lead commercial discussions in case of contract renegotiation.
• Drive partners growth - Co-define a growth strategy with your partners to then lead initiatives with them via effective marketing recommendations, menu optimisation, operations flags and tips...
• Leverage data to make recommendations - Use all the available data at Uber to identify opportunities / gaps, prioritize them on their estimated impact, build a convincing pitch to your restaurant partners and analyze results of solutions you implemented.
• Partner with internal stakeholders - Collect and synthesize restaurant partner feedback into insights to solve problems and ensure that feedback received is utilised in informing and driving the product and business roadmap

• Seek for and achieve restaurant industry deep understanding

• Act as an ambassador of Uber Eats mission, brand, and product

Basic qualifications

• Minimum 1-2 years of experience in a client-facing account management or a relevant commercial role
• Fluent in French, professional proficiency in English
• Strong interpersonal and negotiation skills, with the ability to clearly frame a value proposition, demonstrate the true value of give/get in partnerships to ensure the best outcomes for both Uber Eats and our partners, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Strong motivation and passion to work with top restaurants and build a business together

• Capable of running analysis and transforming data into relevant insights
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.