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Globe Life Builtin · Indexed 2026-07-21

Workforce Management Manager, Sales Agent Contact Center (Hybrid)

McKinney, TX, USA

Mid level Builtin
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Indexed description

Globe Life Workforce Management Manager, Sales Agent Contact Center (Hybrid) Reposted 20 Hours AgoSaved Hybrid McKinney, TX, USA Mid level Mid levelInsurance • Financial ServicesLead day-to-day workforce management for a live lead-transfer sales contact center: forecast volume, build schedules, manage real-time queues, monitor SLAs, report workforce metrics, hire and develop WFM staff, and partner with call center leadership to align staffing with sales goals and initiatives.Top Skills: AcdCommunityCwppExcelFinesseGenesysNiceOutlookPower BITableauVerintWord

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