Workforce Management Manager, Sales Agent Contact Center (Hybrid)
Indexed description
Globe Life Workforce Management Manager, Sales Agent Contact Center (Hybrid) Reposted 20 Hours AgoSaved Hybrid McKinney, TX, USA Mid level Mid levelInsurance • Financial ServicesLead day-to-day workforce management for a live lead-transfer sales contact center: forecast volume, build schedules, manage real-time queues, monitor SLAs, report workforce metrics, hire and develop WFM staff, and partner with call center leadership to align staffing with sales goals and initiatives.Top Skills: AcdCommunityCwppExcelFinesseGenesysNiceOutlookPower BITableauVerintWord
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