Systems Engineer
Indexed description
At PalmTech Business Solutions, we believe technology should help businesses move faster, work smarter, and operate with confidence. When technology issues arise, our clients rely on us to restore productivity, protect their systems, and provide expert guidance they can trust.
As a Systems Engineer, you'll play a critical role in delivering that experience. You won't simply troubleshoot tickets—you'll solve complex technical challenges, uncover root causes, and help clients get the most from their technology investments. Your expertise will directly impact business operations, cybersecurity, employee productivity, and client satisfaction.
This role is ideal for someone who enjoys digging deeper than surface-level fixes, takes pride in ownership and accountability, and wants to continue advancing their technical career. You'll work across diverse environments, gain exposure to modern infrastructure and cloud technologies, and collaborate with experienced engineers who are invested in your growth.
If you're looking for an opportunity to make a meaningful impact while building the skills needed for the next stage of your IT career, you'll find it at PalmTech.
What You'll Own
As a System Engineer, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.
You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.
How You'll Make an Impact
Solve Complex Technical Challenges
- Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
- Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
- Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.
- Troubleshoot Windows workstations and servers.
- Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
- Assist with virtualization platforms including Hyper-V and VMware.
- Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
- Support tenant migrations, domain transitions, licensing administration, and identity synchronization.
- Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
- Apply networking knowledge to identify and resolve communication failures across client environments.
- Respond to endpoint security alerts and investigate potential threats.
- Support patch management processes and validate successful deployments.
- Verify backup integrity and disaster recovery readiness.
- Provide remote and occasional onsite support.
- Communicate technical concepts clearly to non-technical users.
- Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.
Required Experience
- 3–5 years of professional IT experience.
- Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
- Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
- Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).
- Windows Server administration and troubleshooting.
- Active Directory, Group Policy, and identity management.
- Microsoft 365, Exchange Online, and Entra ID (Azure AD).
- TCP/IP networking fundamentals and troubleshooting.
- VPN technologies, routing, DNS, and network diagnostics.
- PowerShell for administration and troubleshooting.
- Hyper-V and/or VMware virtualization.
- Working knowledge of Microsoft Azure and/or AWS.
- CompTIA Network+
- CompTIA Security+
- Microsoft Certifications
- Cisco Certifications
- A Career Path, Not Just a Job
- Meaningful Technical Work
- Collaborative Team Culture
Our team is built on a simple belief: technology should empower people, not frustrate them. We value accountability, continuous learning, collaboration, and exceptional client service. Every member of our team plays an important role in helping clients achieve their goals through reliable, innovative technology solutions.
Compensation, Benefits & Work Environment
- This is a full-time, hourly, non-exempt position. Compensation will be based on experience, skills, and qualifications. Overtime may be required and will be compensated in accordance with applicable federal and state laws.
- Medical, dental, and vision insurance options.
- Paid time off and paid holidays.
- 401(k) retirement plan.
- Employee Stock Ownership Plan eligibility, subject to plan requirements.
- Training and development opportunities to support continued technical growth.
If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.
Join PalmTech and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.
PalmTech IT Business Solutions is an equal opportunity employer. EEO – Disabled / Veterans.
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search