Cloud Engineer

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant – Cloud Engineer

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization

1. .Background & Objectiv

eOrg operates business‑critical SaaS and platform workloads on Azure that have evolved organically over time. While effective, the current model presents operational risk, scalability limitations, and inconsistent automation

.The objective of this RFP is to engage a qualified partner to

:• Automate, build, and operate Azure cloud infrastructur

e• Reduce reliance on individual SMEs through standardization, automation, and documentatio

n• Accelerate onboarding of new workloads using Azure‑native services and repeatable pattern

s
2. Scope of Servic

es2.1 Automate – Azure Infrastructure Automati

onThe vendor shall design and implement automation to eliminate manual SME intervention and ensure repeatable, compliant infrastructure deliver

y.Responsibilities includ

• e:Infrastructure‑as‑Code (Terraform and/or Bice
• p)CI/CD pipelines for provisioning and configuration manageme
• ntAutomated setup o
• f:Subscriptions, resource grou
• psNetworking (VNets, subnets, routing, NSG
• s)Identity and access (RBAC, managed identitie
• s)Policy‑as‑Code using Azure Poli
• cyIntegration with enterprise tooling (e.g., ServiceNow for intake and approval
• s)Automation of logging, monitoring, diagnostics, backup, and recove
• ryReusable modules and templates for new customer and platform workloa

ds
2.2 Build – Azure Platform & Workload Enablem

entThe vendor shall build Azure environments using cloud‑native and enterprise‑aligned design principl

es.Responsibilities inclu

• de:Build and configure Azure subscriptions aligned to enterprise standa
• rdsImplement approved network topologies (e.g., hub‑and‑spo
• ke)Deploy core Azure servic
• es:Compute (VMs, scale se
• ts)PaaS (App Services, Azure SQL, Stora
• ge)AKS where applica
• bleImplement high availability, resiliency, and environment separation (Dev/Test/Pr
• od)Ensure alignment with security, network, and identity standa
• rdsDeliver architecture diagrams and build documentat

ion
2.3 Operate – Run, Support & Opti

mizeThe vendor shall provide Day‑2 Azure operations under defined S

LAs.Responsibilities incl

• ude:Incident, problem, and change manage
• mentOperational support for Azure compute, networking, storage, and
• PaaSPatch and vulnerability manage
• mentBackup and disaster recovery operat
• ionsPerformance tuning and capacity plan
• ningProactive operational improvements and risk reduc

1. tion
   Required Skills & Exper

ienceAzure & Platform Exper

• tise:Azure IaaS and PaaS ser
• vicesAzure networking and sec
• urityAKS experience (prefe

rred)Automation & De

• vOps:Terr
• aformAzure DevOps and/or GitHub Ac
• tionsPowerShell and P

ythonOperations & Govern

• ance:ITIL‑aligned cloud opera
• tionsMonitoring and observab
• ilitySecurity and compliance alig

nmentCollaboration & Deli

• very:Strong documentation prac
• ticesExperience working with enterprise security and network

1. teamsSkillsets & Responsibilities (Effort Allocation estim

ates)The following allocation summarizes typical cloud infrastructure operations responsibilities (run/support/optimize) and the expected effort distribution across Infra Operations post-deployment. Effort categories, typical activities, and Percentages are indicative and may vary by workload criticality, release cadence, and incident volume and changing business priorities time to

time

.AreaEff

ort %Typical activ

itiesLifecycle management & mainte

nan

ce25%Plans and executes routine maintenance, OS and platform patching, upgrades, and deprecations across fleets of instances, clusters, and services; tracks asset lifecycles and technical debt (EOL platforms, legacy configurations) and drives modernization/migration activi

ties.Backup, disaster recovery, and business conti

nui

ty12%Designs and operates backup, replication, and cross-cloud DR strategies to meet RPO/RTO targets for critical services; regularly tests failover and recovery runbooks to ensure multi-region/multi-cloud resilience works when inv

oked.Security operations and compl

ian

ce18%Implements and monitors unified security controls (IAM, segmentation, encryption, patching) across cloud environments; operates security tooling, remediates vulnerabilities, supports audits/regulatory requests (e.g., ISO/SOC/HIPAA as applicable), and drives RCAs and preventative harde

ning.Incident management and problem manag

eme

nt15%Runs 24×7 incident response processes (on-call, runbooks, escalation) to restore service quickly during outages or degradations; performs root-cause analysis and post-mortems, tracking corrective actions that improve reliability and reduce repeat incidents over

time.Change, release, and deployment opera

tio

ns10%Operates standardized change and release processes (CAB, approvals, deployment windows) for infrastructure and platform changes; uses CI/CD plus blue-green/canary patterns to roll out changes safely and consistently, reducing deployment risk in distributed environm

ents.Monitoring, observability, and ale

rt

ing8%Provides centralized monitoring, logging, and tracing for a single view of health and performance across environments; tunes alerting and SLO/SLA metrics so the team can detect, triage, and respond to issues before customers are impa

cted.Capacity management and provisi

on

ing7%Forecasts demand and provisions compute, storage, and network capacity to meet performance and availability targets without over-spend; standardizes requests/approvals/deployments using automation and IaC (e.g., Terraform/CloudFormation); optimizes usage via rightsizing, reservations/commitments, storage tiering, and decommissioning waste to keep costs aligned with v

alue.Configuration, automation, and Infrastructure as

C

ode5%Maintains golden images, configuration baselines, and templates; builds automation (IaC, scripts, orchestration workflows, and runbooks) to standardize operations and reduce manual interven

tion.

Tota

1. l100%
   Outcomes/Delive

• rablesAutomated IaC repositories and pip
• elinesAzure build, architecture and operating workbook documentation for new builds & onboarded customer environ
• ments.Operational ru
• nbooksSLA‑based support and operating

1. model
   Vendor Response Requi

rementsVendors must p

1. rovide:Company overview and onboarding team member Azure experience and p
2. racticeRelevant enterprise Azure engagements & initiatives in maturing the pl
3. atform.Proposed Azure operating model (ABO) efficacy and framework to build address 80% work through automation by the end of
4. 1 year.Key assumptions, risks, and dependencies and mitigation strategies. Achieve maximum outcome with less dependency on stakeholders and other internal

teams.
6. Evaluation

• CriteriaAzure technic
• al depthAutomation
• maturityOperational ex
• cellenceSecurity and governance a

lignmentGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and inn

ovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or t