IT Support Engineer Level 2/3

Midland Steel is an innovative and progressive steel reinforcement manufacturer, supplier, and specialist contractor, with established operations in Ireland and the UK and a growing presence across Europe, the USA, and other international markets.

We are seeking an experienced Level 2/Level 3 IT Support Engineer to join our growing technical team. The successful candidate will be responsible for supporting and maintaining customer IT environments, with a strong focus on Microsoft 365, Azure, SonicWall firewalls, and Windows infrastructure

.
This role is ideal for someone who enjoys solving complex technical issues, automating routine tasks using PowerShell, and working in a fast-paced enterprise environment where priorities can change quickl

y.
Key Responsibilit

• iesProvide Level 2 and Level 3 technical support for Microsoft-based environmen
• ts.Administer and support Microsoft 365 services, includi
• ng:Exchange Onl
• ineSharePoint Onl
• ineMicrosoft Te
• amsOneDr
• iveEntra ID (Azure Active Directo
• ry)Microsoft Defen
• derManage and maintain Microsoft Azure resources, including virtual machines, networking, identity, storage, and securi
• ty.Configure, manage, troubleshoot, and maintain SonicWall firewalls, VPNs, security policies, NAT, routing, and content filteri
• ng.Create and maintain PowerShell scripts to automate administration, reporting, onboarding/offboarding, and system maintenance tas
• ks.Support Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and Hyper
• -V.Diagnose and resolve networking issues across LAN, WAN, VPN, and wireless infrastructu
• re.Perform system upgrades, patch management, monitoring, and preventative maintenan
• ce.Work with backup and disaster recovery solutions to ensure business continui
• ty.Document technical procedures, configurations, and customer environmen

• ts.
  Participate in technical projects, migrations, and cloud transformation initiati
• ves.Escalate issues appropriately while maintaining ownership through to resolut
• ion.Deliver exceptional customer service and communicate effectively with both technical and non-technical stakehold

ers.
Required Skills & Exper

• ience3–7+ years of IT infrastructure or systems administration experi
• ence.Strong administration experience with Microsoft
• 365.Hands-on Azure administration experi
• ence.Excellent knowledge of Microsoft Entra ID (Azure AD), Conditional Access, MFA, and identity manage
• ment.Strong experience administering SonicWall firew
• alls.Advanced PowerShell scripting skills for automation and administra
• tion.Strong understanding of Windows Server (2016/2019/2
• 022).Experience with Active Directory, Group Policy, DNS, DHCP, and Windows networ
• king.Good understanding of TCP/IP, routing, switching, VPNs, VLANs, and network secu
• rity.Experience supporting virtualisation platforms such as Hyp
• er-V.Familiarity with endpoint management technologies including Microsoft Intune and Microsoft Endpoint Man
• ager.Experience with backup solutions such as Veeam or similar is advantag

eous.
Personal Attr

• ibutesExcellent troubleshooting and analytical s
• kills.Strong customer service
• focus.Comfortable working independently and as part of a collaborative
• team.Able to manage multiple priorities in a dynamic, fast-paced enviro
• nment.Strong communication and documentation s
• kills.Self-motivated with a desire to continually learn new technol
• ogies.Takes ownership of issues and follows them through to compl
• etion.Flexible and adaptable when business priorities c

hange.
Desirable Certifi

• cationsMicrosoft Certified: Azure Administrator As
• sociateMicrosoft 365 Administrator Certif
• icationSonicWall Network Security Administrator
• (SNSA)CompTIA N
• etwork+CompTIA Se
• curity+ITIL Fou