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Strategic Resources International Inc Linkedin · Posted 13d ago

AWS Engineer

Chicago, Illinois, United States

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Indexed description

Key Responsibilities

  • Provide production support for AWS-hosted applications, APIs, and cloud services.
  • Own production incidents throughout their lifecycle, from initial triage through resolution and closure.
  • Coordinate with engineering, platform, product, and operations teams to resolve production issues.
  • Communicate incident status, business impact, and resolution progress to stakeholders.
  • Lead and participate in Root Cause Analysis (RCA) activities.
  • Drive continuous improvements that enhance platform stability and operational excellence.
  • Monitor cloud environments and ensure platform reliability through monitoring, alerting, and security best practices.
  • Develop, maintain, and enhance operational runbooks and documentation.
  • Conduct knowledge transfer sessions to prepare support teams for production operations.
  • Support operational readiness initiatives across AWS cloud platforms.
  • Participate in scheduled on-call rotations and manage high-priority production incidents.
  • Identify process gaps and recommend improvements to support models, workflows, and operational procedures.

Required Qualifications

  • 2-4 years of professional experience (Required)
  • Bachelor's degree preferred (not mandatory)
  • Experience supporting customer-facing production platforms in enterprise environments.
  • Strong ownership mindset with accountability for service stability and incident resolution.
  • Experience managing incidents from start to finish in complex production environments.
  • Excellent collaboration skills working with cross-functional engineering and business teams.
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