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Tata Consultancy Services Linkedin · Posted 12d ago

Network Lead

Benton Harbor

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Job Description

Must Have Technical/Functional Skills

  • Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.
  • Review EOL/EOS device inventory and recommend technology refresh plans.
  • Coordinate site network upgrades and deployment activities
  • 10+ years of Network Engineering and Operations experience.
  • Experience supporting global enterprise networks with 200+ sites.
  • Experience with WAN, SD-WAN, wireless and security technologies.
  • Experience coordinating offshore support organizations.
  • Strong customer-facing and stakeholder management skills.
  • Experience with OEM/vendor management and TAC engagement

Preferred Certifications

CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications.

Roles & Responsibilities

  • Lead major incident and escalations management for network services.

Act as primary technical liaison between Customer and TCS delivery teams.

  • Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
  • Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
  • Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
  • Drive root cause analysis, trend analysis and service improvement initiatives.
  • Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
  • Support network changes, upgrades, implementation and transition activities.
  • Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
  • Support network refresh and lifecycle modernization initiatives.
  • Review EOL/EOS device inventory and recommend technology refresh plans.
  • Coordinate site network upgrades and deployment activities
  • Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
  • Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
  • Support event correlation, alert tuning, and proactive monitoring activities.
  • Collaborate with automation teams on AI-led network operations initiatives.
  • Drive continuous service improvement opportunities and automation use cases.

Generic Managerial Skills, If any

  • Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.
  • Participate in weekly operational reviews and monthly service review meetings.
  • Provide executive-level communication during critical incidents.
  • Support governance, reporting, and service review activities

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $130,000 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE

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