Amazon Connect Engineer

Job Title: Amazon Connect Engineer- Senior

Location: Lafayette, LA

Duration: Long Term Contract

About Vlink- VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is ‘Great Place to Work? Certified™' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink’s work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Required Skills:

• 6-8 years of experience as a systems engineer
• Experience designing, building, and maintaining Amazon Connect contact flows and routing logic
• Ability to implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and DynamoDB
• Experience integrating Amazon Lex bots, third party APIs, and enterprise systems (CRM, case management, etc.)
• Ability to manage call recording, error handling, and failover routing logic
• Experience configuring queues, routing profiles, and hours of operation
• Strong troubleshooting skills using CloudWatch and optimizing routing performance
• Ability to provide documentation, knowledge transfer, and architectural guidance
• Experience working cross functionally with cloud, security, telephony, and support teams
• Familiarity with version control and CI/CD pipelines for Lambda deployments
• Understanding of Agile delivery (Scrum, Kanban) and modern engineering practices
• Knowledge of enterprise scale, highly available platform architecture
• Exposure to omnichannel contact center platforms (voice, chat, email, messaging) such as Genesys or Avaya (plus)
• Familiarity with Docker/Kubernetes and container based development (plus)
• Hands on AWS experience or demonstrated commitment to building cloud expertise (training, certifications)
• Proven ability to work independently in high visibility, time sensitive situations
• Self -starter with curiosity, collaboration, and a passion for continuous learning

Equal Employment Opportunity (EEO) Statement

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy. Thanks & regards,