Associate Director, SSD Experience

Associate Director, SSD Experience

College Board -Operations

Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes.

Role Type:This is a full-time position

About the Team

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to itscentral rolein supportingCollegeBoard’s mission, ADO works closely with partners and stakeholders acrossCollegeBoard, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.

About the Opportunity

As the Associate Director of SSD Experience, you will apply your operationalexpertiseto support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience. You will collaborate across cross-functional teams toestablishthe processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and the staff who support them.

In this role, you will serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs. Working in close partnership with the SSD Experience Product Owner, you will ensure new capabilities, workflows, and policies are effectively operationalized—driving readiness, resolving friction points, and enabling consistent delivery. While the Product Owner defines the roadmap and prioritization, you will focus on ensuring those solutions work in practice,identifyinggaps, and continuously improving the end-to-end operational experience.

In this role, you will:

Support Accommodation Management (50%)

• Partner closely with the SSD Experience Product Owner toidentifyoperational risks and support the implementation of solutionsimpactingaccommodated testers

• Collaborate with product owners and cross-functional teams to ensure SSD-related capabilities are effectively operationalized and adopted

• Manage escalations related to misaligned, incorrect, or outdated SSD data, ensuringtimelyresolution and continuous improvement

• Develop, refine, andmonitorprocess flows to improve the accuracy, efficiency, and reliability of accommodation data across systems

• Perform quality control measures tomaintainservice standards andidentifyopportunities to reduce defects, rework, and operational friction

• Ensure successful operationalization of SSD-related product and process changes, including readiness planning, issue mitigation, and post-launch stabilization

Drive Operational Alignment and Communication (25%)

• Work across Assessment Delivery teams to assess systems, platforms, and processes supporting digital test administration for accommodated testers

• Communicate operational insights, risks, and pain points to stakeholders to inform prioritization and decision-making

• Facilitate cross-team collaboration to align on process improvements and ensure consistent execution across programs

• Use data and operational insights to inform and support recommendations for process and system enhancements that reduce manual workarounds and improve scalability

Lead Continuous Improvement and Operational Readiness (25%)

• Define operational requirements and partner with stakeholders to support the development and implementation of metrics thatmonitorSSD performance and readiness

• Incorporate stakeholder and operational feedback to drive improvements in service delivery, including support for accommodations requiring paper testing

• Support the operational readiness and adoption of new processes, tools, and capabilities, ensuring teams are equipped to execute effectively

About You

You have:

• A proven ability to build relationships and collaborate with a team  

• The ability to orient to the end user and deeply understand their issues and needs 

• Adept problem-solving skills, including using data to inform decisions and actions    

• Strong organizational skills with a predisposition toward action and production of results and outcomes  

• Proficiencyin Microsoft Office applications

• At least three to five years of experience working as an analyst orprojectmanager in a professional setting 

• Strong knowledge of operations management practices (e.g., business process design and improvement, forecasting and capacity planning) 

• Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organizational change.

• A bachelor’s or master’s degree in business or an equivalent fieldpreferred

• Experience working with digital platforms, customer support systems, or operational tools in an education, technology, or service-based industry is a plus.

• The ability to travel4-6times a year to College Board offices or on behalf of College Board business.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

• Authorization to work in the United States

About Our Process

• Application review will beginimmediatelyand will continue until the position is filled.This role is expected to accept applications for a minimum of 5 business days.

• Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What We Offer

AtCollegeBoard, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $56,000–$95,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront, rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You’llhave open, transparent conversations about compensation, benefits, and whatit’slike to work atCollegeBoard throughout your hiring process. Check outourcareers pageformore.

Originally posted on Himalayas