Workday Consultant - Partner Lead

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

Main purpose of the role & responsibilities in the business

As a Consultant in the Workday Product Business Unit at Kainos, you will be the primary technical point of contact for our Partners and arecognisedPay Transparency Analyzer (PTA) expert, ensuring our Partners are equipped,informedand supported to succeed with Kainos PTA. You will own the technical relationship with Partners, manage the documentation and enablement materials they rely on, and act as the bridge between our Partners and Kainos’ Services, Support and Product Development teams.

This is a role with a clear growth path. As you build deep product and Partnerexpertise, the role will evolve towards a Customer Value Manager (CVM) remit – becoming a trusted advisor who drives PTA adoption, customer satisfaction,growthand retention. We are looking for someone who combines genuine technical depth with strong relationship-building skills and the commercial curiosity to grow into a value-management role over time. Some travel will be expected.

Your responsibilities

Initial focus – Partner technical enablement

• PTA expertise –Act as a subject-matter expert in Pay Transparency Analyzer (PTA), providing authoritative technical guidance and first-hand product knowledge to our Partners and internal teams.

• Partner technical contact –Be the direct, day-to-day technical point of contact for Partners, answering queries,troubleshootingand ensuring Partners have what they need to deliver successfully with Kainos PTA.

• Documentation ownership –Own,maintainand continually improve the documentation, training materials, userguidesand sales enablement materials provided to Partners, ensuring content isaccurate,currentand fit for purpose.

• Onboarding and tenant setup –Support the onboarding of new customers and Partners, contributing to operational frameworks, technologydeploymentand Workday tenant setup for PTA.

• Bridging the gap –Be the liaison between Partners and all Kainos PTA functions – Services, Support and Product Development – ensuring a seamless Partner experience and proactively surfacing and resolving any issues. Maintain effective communication channelswith Workday across all aspects of Pay Transparency, including support,releasesand outages.

• Issue management –Manage escalations and work closely with technical support teams to resolve platform-related issues swiftly,maintainingopen communication andtimelyresponses.

• Customer/Partner advocate –Channel Partner feedback into Kainos’ Product and Development teams to improve the Kainos PTA offering, advocating for Partner needs in roadmap planning and enhancements.

As the role evolves – Customer Value Management

• Proactive Customer Success and Value Management –Build andmaintainstrong, long-term relationships with key stakeholders, including HR and IT teams. Conduct regular check-ins and proactively manage a portfolio of customers to drive long-term success and value from Kainos PTA,identifyingwhere value is not beingrealisedand taking corrective action with internal teams.

• Workday Roadmap –Develop a clear understanding of each customer’s Workday roadmap and link key events on it to how Kainos PTA can help themrealisemaximum value with minimal risk.

• Adoption and Value Management –Work with customers to define success metrics and track therealisationof value,monitoringadoption and ensuring value isrecognisedand communicated to key stakeholders.

• Value Planning –Create Value Plans, including Strategic Business Objectives and associated OKRs, and keep these up to date in the relevant Customer Value dashboards.

• Retention –Support Customer Success teams inretainingproduct subscriptions across your customer base, proactivelyidentifyingretention risks and leading recovery plans in collaboration with other Kainos functions.

• CRM management –Accurately report on customer status using PTA Health and Customer Status indicators in our chosen toolset.

• Growth partnership –Work closely with an aligned Account Director or Account Manager toidentifyupsell and cross-sell opportunities based on customer needs and usage patterns.

What we are looking for

Essential

• Workday HCM certified.

• Consulting experience, witha track recordofdelivering forclients in a professional services or technology environment.

• Strong technical aptitude with hands-on Pay Transparency Analyzer (PTA) experience, or the demonstrable ability to become a PTA expert quickly.

• Experience of Workday implementations, including deployment,configurationand tenant setup.

• Ability to translate customer needs into operational solutions, and to lead or contribute to cross-functional workstreams that drive alignment with external partners such as Workday.

• Experience in a technical, customer- or partner-facing role within a technology environment, witha track recordof building trust and delivering excellent service.

• Experience creating andmaintainingclear technical documentation andenablementmaterials.

• Great networking and relationship-building skills, internally and externally, with the ability to communicate effectively from SME/Functional Analyst through to senior stakeholders.

• Experience in an agile, tech-focused or Cloud SaaS environment.

• Ability tooperatein a fast-moving environment that is constantly adapting to change.

Desirable / developing

• Experience of Workday Advanced Compensation andreporting.

• Prior Customer Value Manager, Customer Success or account-management experience, or a clear ambition to grow into a value-management role.

• Commercial acumen, with awareness of both opportunity and risk identification.

• Ability to understand Large Enterprise clients and map key stakeholders and processes related to our products and services.

Embracing our differences  

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Originally posted on Himalayas