Product Owner, Flight Ops

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

The Product Owner is responsible for developing the overall product roadmap for our operational suite of applications providing just in time data to our flight crews including, but not limited to, flight plan delivery, navigation and pilot logs, seat map and guest manifest information and the supporting back-end webservices and APIs that supports feature enhancement and drives business capability through technology. This role is critical to ensuring mission, critical, airline operations mobility products remain current while reducing risk by decreasing dependency on legacy technology and reducing technical debt. In conjunction with the business stakeholders and technical team members, the product owner is responsible for prioritizing the product backlog. They are the point person for the product development team (internal) and are responsible for communicating with stakeholders across the board, including business leaders, the technical team and development team to ensure the goals are clear and the vision is aligned with business objectives.

 Key Deliverables / Responsibilities Include

• Responsible for the creation of the product roadmap and strategy that drives business capability.
• Responsible for creating and prioritizing features within the product backlog.
• Works with the development team and business stakeholders in identifying and organizing tasks and actions required for the next product iteration.
• Research and recommend future features based on business objectives.
• Manage relationships with internal and external stakeholders to support product delivery.
• Responsible for inspecting and evaluating product progress through each iteration.
• Develop and present reports and recommendations to stakeholders.
• Responsible for communication updates for stakeholders related to the product.
• For external products & services provided by 3rd party vendors,
• Work with external vendor(s) to understand features, functionality and releases and stay abreast of various features and functionality applicable to WestJet.
• Manage partner(s) delivering services, manage partner relationship(s), governance and reporting and ensuring partner(s) are meeting their contracted services / outcomes / key performance indicators as contracted. Working with partner(s) to rectify as required.
• Negotiate and create contracts where applicable to continuously manage, operate and enhanced services
• Collaborate with IT and business to identify and prioritize automation and continuous improvement initiatives.

 Experience And Qualifications

• Requires a Bachelor’s Degree and a minimum of 5 years of related experience, or an equivalent combination of training and experience
• Requires minimum 3 years' experience in a scrum master, SR business analyst or product owner role
• Certified Product Owner certificate an asset.
• Requires complex problem-solving skills and advanced interpersonal and communication skills including the ability to influence others.
• Self-motivated and ability to work independently and cross functionally.
• Experience in business analysis and software development in a large enterprise environment.
• Experience and demonstrated ability to create a vision, strategy and roadmap.
• Experience and ability to explain key concepts, features and functionality to non-technical end user groups.
• Product experience with iPadOS applications distributed via an MDD an asset.
• Understanding of software development lifecycle an asset.
• Must understand DevOps and Agile
• Experience with Azure DevOps an asset.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy. 

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].