Billing Technical Supervisor

POSITION SUMMARY

The Billing Technical Supervisor oversees billing systems data, data fixes, and business intelligence to ensure financial data is accurate, accessible, and supports strategic decisions. This role is directly involved in identifying Billing User Interface issues, reporting, troubleshooting, UAT testing, and process improvements to comply with accounting policies and procedures. Additionally, this position supervises accounting staff in the daily monitoring of billing system performance and scheduled billing activities. The Billing Technical Supervisor establishes and implements productivity and quality standards and contributes to the development of processes and procedures.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Supervise Billing department’s technical operations to ensure that billing activities are processed accurately and efficiently.
  • Evaluate, implement and prepare business requirements to streamline accounting processes, including enhancements to software and billing system.
  • Supervise identification of system issues, resolutions and User Acceptance Testing (UAT).
  • Supervise Billing system UAT testing for releases and system upgrades to meet release timelines.
  • Facilitate communication between stakeholders to identify/fix and validate Billing systems performance.
  • Ensure timely and efficient month-end, quarter-end, and year-end close processes.
  • Ensure that staff complies with organizational accounting policies and procedures.
  • Ensure timely delivery of accurate documentation, reconciliations and reports to fulfill internal and external audit requests.
  • Liaise with Information Technology, Product Development and other departments as required.
  • Supervise and develop Accounting staff. Provide direction and guidance as needed to accomplish team goals.
  • Conduct annual review and counseling of Accounting Staff.
  • Perform backup duties within the department as required.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent.
  • 3 to 5 years of relevant Billing system or accounting technical experience.
  • 1 to 3 years of supervisory experience
  • Intermediate to advanced Microsoft Excel and Word skills.
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines.
  • Excellent oral and written communication skills. Excellent technical skills
  • Duck Creek Technologies insurance system experience with an emphasis in Billing module preferred.

Originally posted on Himalayas