Analyst- Intelligent Automation

Innovior is a leading boutique Digital Transformation consultancy.

About the Role

We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.

The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises.

This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.

Key Responsibilities

Client Support & Service Delivery

Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs

Provide clear, professional updates and resolutions to clients via ticketing systems and email

Support ongoing managed services activities, including incident handling, service requests, and minor enhancements

Escalate complex issues to senior consultants and technical specialists as required

Client Engagement

Build strong working relationships with client stakeholders through clear communication and regular updates

Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements

Represent the SSP professionally as a first point of contact for supported clients

Reporting, Governance & PMO Support

Support centralised PMO activities within the SSP, potentially including:

o Status reporting and tracking

o Risk, issue, and dependency registers

o Maintaining delivery documentation, templates, and standards

Assist with improving service processes and governance over time

Project & Secondment Support

Be seconded to project teams as required to support new or existing client engagements

Assist with project activities such as documentation, testing, deployment support, and post-go-live activities

Return to the SSP between engagements to continue supporting managed services and platform activities

Learning & Capability Development

Actively develop skills across consulting fundamentals and delivery best practices

Upskill in relevant technologies such as:

o Microsoft Power Platform (Power Apps, Power Automate, Power BI)

o UiPath or other automation platforms

o Azure services and data analytics

Work closely with senior consultants to build technical and professional capability

Skills & Qualifications

Required

1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath

Strong written and verbal communication skills with excellent email etiquette

Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment

Comfortable working in client-facing situations and presenting updates confidently

High attention to detail and a proactive, problem-solving mindset

Willingness to learn and adapt across multiple service lines

Desirable

Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)

Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies

Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)

Exposure to professional services, internships, or client support environments

P.S: The shift timings will be 4:30 am - 1:00 pm IST

Originally posted on Himalayas