Key Accounts Executive - Customer Happiness

This is a remote position.

Job DescriptionWe are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)Key Responsibility Area

• Responsible for deriving happiness during the client life cycle
• Handling client activation and ensuring smooth activation
• Maintaining the CSAT upto the company benchmark
• Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
• Building and maintaining the strong relationship with the clients
• Coordinating with the other departments for smooth functioning of the daily operations
• Maintaining the retention rate of the existing clients as per the company benchmark
• Provide MyOperator product training to the the existing clients
• Providing on call/mail support to the existing clients
• Sharing weekly and monthly reports with the reporting manager
• Doing timely profiling of the clients

Requirements

• 1-2 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations

Benefits

100% Remote WorkingFlexible Working Hours

Originally posted on Himalayas