Remote Tier 1 Customer Support - Baby Products - Email, Chat & Phones

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with Baby products retail brand, a trusted brand dedicated to helping families create a safer and more comfortable sleep environment for babies. Known for its innovative crib mattresses and commitment to infant sleep safety, Newton Baby is passionate about providing parents with products that offer both peace of mind and exceptional comfort.

As a member of this team, you will provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk. You'll assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments while delivering an empathetic, solution-focused experience. You'll also document customer interactions accurately, navigate multiple systems efficiently, and ensure every customer receives timely and professional support.

Project Hours (All Times Pacific):

Mon - Fri: 6am - 5pm PST

Sat - Sun: 10am - 3pm PST

Hourly Rate:

To be discussed during the interview

Commitment:

60 days

Orientation Begins:

July 20, 2026

What We Are Looking For:

• Extremely empathetic

• Believes the customer is always right

• Has very strong written and verbal communication skills

• Is able to quickly learn new information and put it into action

• Bonus if you have Shopify experience!

Workspace Requirements

• A dedicated desktop or laptop computer running Windows 11 or later

• 8GB RAM (16 GB preferred)

• A reliable, high-speed internet connection

• A high-quality headset with a noise-canceling microphone

• A quiet, distraction-free workspace suitable for handling calls

• Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Originally posted on Himalayas